Costaq takes your trust very seriously when You buy in our shop. We are committed to respect your privacy at all times. We utilize the information that You provide us to process your orders and offer you a personalized navigation and purchase experience. We do not sell or deliver any kind of personal information to third parties. Likewise, when you shop at Costaq, your personal information is safe. This section details the ways in which we receive, process, manage and protect the information that You provide us; our intention is to offer you maximum control over your personal information.
About the information we compile
- The information that You provide us: we gather the information that You send Costaq via our website, e-mail and other printed and virtual media, when You place an order, contact us, participate in product raffles, request information or subscribe to one of our events. This information may include your name, address, telephone number, e-mail address and payment information. This way, when You visit our website to place an order, we are able to expedite the navigation process by offering You your own account information.
- Occasionally, we will send you our newsletter, with special offers and news, as well as gift coupons and bonus certificates for you to utilize in your shopping with Costaq. Naturally, you can visit our website at any given time without needing to provide any information at all.
- The information about website navigation at Costaq: we compile and analyze technical information about the way our visitors and customers interact with our website, including IP address, web browser type and version, operating system, visited pages, links, dates, times and additional information. This information does not aim to identify you in any way and is collected anonymously.
- Cookies: akin to many other websites, we utilize a standard technology known as "cookies" to distinguish you from other users and visitors and to collect information about your interaction with our website, like the contents of your shopping card and wishlist, to name a few.
The unique identifier (ID) included in these cookies automatically identifies the computer that is being used - not You personally - every time our website is visited.
How we utilize this gathered information
We use the gathered information to interact with you at different points, such as processing and completing your orders, notifying you about your order's status, sending newsletters and other specialized information, offers, catalogs, coupons, invitations and any other information we think is of interest to You. In every e-mail, we offer you instructions on how to unsubscribe should you wish to stop receiving any further mail from us.
Communication between You and Costaq
We may contact you by e-mail to answer the questions you may send us or to help you with any situation affecting your experience with our website or our services. We may also contact you with confirmation e-mails regarding your user account, subscription status, user data modifications, password recovery, etc.
About how we protect your information
Our website and our company uses strict security measures protecting against the loss, alteration or abuse of any personal information we may have gathered. To protect your information, we have devised appropriate electronic and physical security measures. We use standard encryption and security technology to protect the transfer of your data to us, and our information systems are treated under utmost surveillance. Likewise, we limit the access to our customer's information only to our most highly trusted employees. This website and all of our customers' information are protected by a security system based on a multi-layer firewall system.
How to review and modify your information
To review, update and modify your information, you may visit your Costaq user account via the link provided for this purpose. You may also modify the way in which you want Costaq to communicate with You, manage newsletter subscriptions, special offers, giveaways, gift certificates and other promotions or invitations. You can also easily change your billing and shipping addresses, manage your gift certificates and discounts, as well as previous and current orders.
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